The Ethical Framework is enforced through the Professional Conduct Practice and associated
procedures of Play Therapy UK ('the Society). It is covered under
the following headings:
It is the responsibility of Members Complained Against and Complainants to
ensure that they fully understand the Professional Conduct Procedure and the
associated protocols. This procedure forms an essential part of PTUK’s
commitment to the protection of the public. It is based directly on
the British Association for Counselling & Psychotherapy's Professional
Conduct Procedure.
Members are required to inform
any carer and the client, if appropriate, who indicates that they have a
complaint or grievance about the existence of this procedure and any other
applicable complaints or disciplinary procedures. If requested to do
so, practitioners should inform their clients and carers about how they may
obtain further information concerning these procedures. Further information
may be obtained by contacting PTUK directly.
The first aim of the Professional Conduct Procedure is to afford
protection to the public. The second is to protect the name of PTUK and the
professions of play, creative arts and filial therapies as conducted by both
individual and organisational members of the Society.
A complaint can be brought by either:
a) a member of the public seeking or using a service provided by a member
of the Society or
b) a member against another member
Complaints should made in writing addressed to:
The Chief Executive - Play Therapy UK Ltd
The COach House,
Belmont Road, Uckfield, East Sussex TN22 1BP
The Society cannot deal with complaints against individuals or
organisations who were not members of the Society at the time of the alleged
breach of professional conduct.
A complaint must be lodged within three years of the alleged breach.
All records, save for details of the formal complaint, the formal
response, the decision of the Professional Conduct Panel, Appeal decision
and sanction which are kept for five years, will be kept for a period of two
years only.
The administration of the Professional Conduct Procedure will follow
protocols laid down from time to time by the Society. These will be
administered by the Chief Executive of PTUK.
The Society is not responsible for travel or any other expenses incurred
either by the Complainant or the Member Complained Against (or any support
person/representative) in connection with any stage of the complaint. The
Society cannot order one party to a complaint to pay another party's costs.
The Society may decide to hear a complaint against a member when another
organisation is involved in a similar process arising out of the same
substantive matters.
Before making the complaint, the Complainant is expected to attempt to
resolve the issue with the individual or organisational Member Complained
Against. The Complainant must demonstrate that all informal channels or, in
the case of organisational members, all internal processes and procedures
have been exhausted. If local resolution is impossible or inappropriate, an
explanation as to why this is the case will be required.
The Society reserves the right to distribute any findings upheld against
a member where it considers it right and just to do so in all circumstances.
This Professional Conduct Procedure 2002 will apply to all complaints
received by the Society after 1 October 2002.
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